Investigating the level of satisfaction, taking account of customers' needs and processes taking place in the company.

Why and when?

  • Monitors the level of satisfaction
  • Understands the company's capabilities and recommends solutions that can be implemented quickly

What do you get?

  • A clear description of the causes and effects of customer behaviour
  • Recommendations for a realistic customer retention strategy
  • A description of factors affecting satisfaction and the hierarchy of these factors
  • The possibility of anticipating the consequences of a variety of plans for improving the situation

Learn more

Andrzej Anterszlak
Ipsos Loyalty Director