Mystery Shopping

Diagnosis and monitoring of the quality of service for your company's customers.


  • An audit covering points of sale / customer service / agents, carried out by auditors playing the role of a customer
  • Possible options: mystery calling, mystery on-line shopping

What do you get?

  • Insight into how customers are treated by "front line" employees, and a description of how this compares to standards on the market and in the company
  • Identification of any possible deviations from application of procedures related to customer service
  • Assessment of locale appearance and the company materials there (leaflets, folders, etc.)
  • Specific indications on how to improve customer service results
  • Data for assessing BTL campaign quality and effectiveness

Learn more

Andrzej Anterszlak
Ipsos Loyalty Director